All HomeTrust Care homes and services are fully regulated by the Care Quality Commission (CQC), the independent regulator of health and social care in England.
The CQC ensures all health and social care services provide people with safe, effective, compassionate, high-quality care, and encourages care services to improve where necessary. The CQC monitors, inspect and regulates services to make sure they meet fundamental standards of quality and safety, and publish their findings to help people choose the right care for themselves or their loved ones.
In addition, HomeTrust Care regularly monitors safeguarding procedures, and makes continuous improvement and audits. We also have a fully transparent complaints and compliments process.
HomeTrust Care is values-led and person-centred. We believe care homes are part of the fabric of their communities, and that our responsibility extends beyond providing care to residents. We support our staff, families and local communities, and strive to operate ethically, sustainably and transparently.
Our core principles include individual care plans, resident choice and independence, activities and wellbeing programmes, and family involvement in care decisions. These are reinforced by our safeguarding policies, staff training, infection prevention, medication safety, incident reporting and learning culture.
This is a vital part of our ethos, and is evidenced by our commitment to mental wellbeing, dementia-friendly environments, nutrition and dining, and cultural and spiritual support.
We strongly believe in feedback from residents, families and staff. Aided by our complaints and suggestions process, this ensures continuous improvement.
We regularly participate in family forums, community partnerships, school visits, local volunteering, charity partnerships and intergenerational projects. HomeTrust Care is also proud to have signed the Armed Forces Covenant, recognising and supporting members of the Armed Forces community, including veterans, reservists and their families.
HomeTrust Care is committed to training and development, career progression, leadership development, and equality, diversity and inclusion. Our Employee Ownership Trust is a key element in this.
We strive to monitor energy efficiency, waste reduction and sustainable procurement to the best of our abilities.
When my brother was in Parkfield, myself and my siblings were always made to feel welcome on visiting. We found if we did have any issues (which were always small), these were dealt with and resolved very quickly. My brother was given excellent care over the last few weeks of his life, being dealt with dignity, care and compassion.”
Sister of Carlisle Dementia Centre resident
Following our first enquiry, the assessments took place very quickly. We weren’t familiar with the care system, but the guidance and support we were given was exceptional. The care and support provided is excellent: it focuses on individual needs, and mam and dad have both benefited greatly from this.”
Daughter of Nether Place Nursing Home residents
During my two years as a visitor, the experience has been a pleasure. The staff are particularly friendly and welcoming, and respond to any urgent needed action promptly and effectively. It is a delight to visit Silver Howe and experience the action of the staff. and know that my friend continues to be given friendly and homely care.”
Friend of Silver Howe Care Centre resident
I cannot thank the staff enough, compassion and care my father received during the two years he spent there. They made dark days much lighter. It was lovely to see him smile and laugh with the staff, and witness the professional care and respect they gave him. We will be forever grateful and in debt to all those who have been so kind to our family.”
Son of Carlisle Dementia Centre resident
We are very happy to have our parents in Nether Place. The staff are kind, provide excellent care, and are easy to talk to. Putting our parents into a home was extremely difficult, but the staff here made it feel easier than expected. The food is excellent, the home is clean, comfortable and warm, and the rooms are great, with some beautiful views over Keswick.”
Daughter of Nether Place Nursing Home residents
My mum has lived at Silver Howe for a year and a half, choosing this home after much research. As a family, we are very pleased that she made that choice, as she is happy, comfortable and well looked after. Mum’s needs have increased during the time she has been there, and the staff have managed this change with kindness and professionalism.”
Daughter of Silver Howe Care Centre resident
The first assessment was quickly organised and carried out at Mother’s house for our convenience. Admission was straightforward and Mother settled in straight away. The location of the home is good, with excellent views. The staff are caring and considerate. Facilities are excellent. Food is very good and supplied at all times of the day.”
Daughter of Nether Place Nursing Home resident
My dear friend has been in care for a while, and I visit her from my home in Scotland. The home makes me feel very welcome. I can see the high standard of care provided. Meals look excellent, the room is spotless and comfy, and staff pop in regularly to see if she needs anything. She is tidy, dressed well, and comfortable in her chair when sitting up watching TV.”
Friend of Silver Howe Care Centre resident
I have been very impressed by the care my mother has received the last two years. She has a very complex illness, and it has been managed by the home extremely well. The home is always welcoming, and the staff are patient, listen and kind. Management are always ready to listen and act in a timely manner should the need arise.”
Daughter of Nether Place Nursing Home resident
I cannot speak highly enough of all the staff I met. They went out of their way to be kind and form a relationship with my dad, and not just treat it as a job. Eventually, my dad passed at 97, and the care he received and the way we were treated when visiting near the end helped us all through a difficult time. I will always remember Silver Howe fondly.”
Son of Silver Howe Care Centre resident
My father was resident at Silver Howe for respite care over Christmas. Staff and residents alike were always welcoming, and visiting was encouraged at any time. Sadly, my father became poorly after New Year, but the care he received was fantastic – I cannot praise the staff enough for the compassion, respect and dignity shown to my father and my family.”
Daughter of Silver Howe Care Centre resident
Staff have in-depth knowledge and understanding of communicating and working with those who have dementia. They are also very keen to develop their various innovative activities to stimulate memories or conversation. This has directly impacted on my mum, whose mental capacity has noticeably improved in this environment.”
Daughter of Silver Howe Care Centre resident
The care I receive is excellent, the staff do everything for me. They help me so much, I would not be able to live alone. The manager is special, she is my rock. Everyone is brilliant. The home is perfect. The staff have a good sense of humour. This is my home. My friends and family can visit anytime. They can be with me for meals.”
Resident at Silver Howe Care Centre
For an informal conversation or a more detailed discussion about care options, please contact one of our homes directly or arrange a visit.
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